AVOID THIS PLACE!!!
If you have any complaints, papa johns has a website for that. It's a great way to have the issue resolved quickly with the best results possible (free pizza! )
The manager said they already realized their mistake and the correct pizza was just sent out for delivery. Fast Forward an hour... still no pizza. Call them up and they give me the run around saying "should be there any minute". Call back 15 mins later and was given the same response.
Took them almost 2 hours total to deliver it finally. Same delivery driver who originally attempted to deliver our first order... so the manager flat out lied to us about a pizza being on the way when we first called. If I would have known the truth, at least i could have cut my losses and grabbed food somewhere else.
I love getting their text message with HALF off deals. Papa John's has been dinner a many nights in our house. Always good pizza.
Avoid this papa johns at all costs, not only was our pizza late but the lady forgot to bring our drink, so we called and they said they would bring it right over, fast forward an hour and still no drink, so i call again and speak to the manager matt and he says that the driver has yet to leave and only offers a free pizza next time i come (which i probably wont). then takes another 20 minutes to actually get from my house and its warm and not cold. horrible way to take care of customers. they should have just refunded me the drink so i could go get a cold one within 10 minutes. AVOID PAPA JOHNS Roanoke.
I ordered 2 pizzas last night at 9:32pm. The pizza wasn't delivered until 11:11pm but confirmation email said it would be here between 10:01 and 10:11. I have never ordered a pizza and it take 1.5 hours. I even called the store number twice and no one answered the phone. I always order pizza from here but I'll order from a different chain especially if it takes y'all an hour and a half to deliver pizza.. I had to settle for something else. It would've been nice if the store could've answered the phone or called to say it would take longer than expected. Poor service on your part!!!
Multiple horrible experiences at this papa johns. Keep waiting 6 months or so before I order from them again and they always disappoint.
They gave us one free pizza to make up for it. Hardly sounds worth it for a family movie night that was ruined. Won't be ordering from here again. I don't know who this lying manager is, but it's amazing he still has a job with all the complaints he must get.
This last time was the final straw. They had the wrong pizzas when they finally delivered it (15-20 mins late...), so we immediately called the store about it.
*end rant*
Papa John S Pizza is a US Meal Delivery based in Roanoke, Texas. Papa John S Pizza is located at 208 TX-114, Roanoke, TX 76262, USA.
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