My wife and I ordered two buffalo salads to go and the staff forgot the dressings and toppings on each salad. I called up and talked to the manager Jeff and he was kind and considerate (apologetic) for the mistake. He was to leave us a $15 gift card at that to go counter for any trouble that we might have experienced. Very professional, kind and empathetic.
Good food and good service. A little too loud for me. Otherwise it is a good place to eat.
Food is DELICIOUS. Prices are reasonable. Eric our waiter was very friendly and energetic.
We order from this location almost every Sunday. Food is always good and hot. We haven't had any major problems with the service. We've dined in as well and haven't had any problems and the food was still good. There's something for everyone here. We always come here when we want comfort food.
As a business owner myself, I was shocked ! We paid for our food and left without the gift card or coupons because $15 is not worth being questioned over. It will be a while before I will visit a Chili's again.
Food was not hot, they changed some of their items. Said baby back ribs had more meat, they were not so, and a smaller portion. Chicken was dry. The beer was not cold. On a positive note, the waitress was awesome.
On our next visit, (within 7 days), I went in and paid for our food and requested to pick up our gift card or coupons that were promised. The manager on duty was Mike. He informed me that what I was requesting was not there policy and doubted my story. Be grudgingly, he walked away to further investigate our story. I was shocked that a manager would daddy customer to degree he did.
Chili S Grill Bar is a US Meal Takeaway based in Roanoke, Texas. Chili S Grill Bar is located at 113 TX-114, Roanoke, TX 76262, USA.
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